Hold for Authentication Error - macOS

This guide will show users how to remove their previous saved WebFX credentials in order to resolve printing issues.

Try Restarting

If your computer comes on and off campus frequently a restart will likely resolve the hold for authentication issue.

Input Credentials

Press the Retry button in the printer queue and input your password

Clear out KeyChain Entry

1. Click on magnifying glass located in Apple menu bar.

2. Type in Keychain access in search bar.

3. In the keychain access application search bar type in the name of the printer and delete out saved WebFX credentials and the name of the printer that has issues with files being sent.

4. After you delete these credentials the next time you go to print a document you will be prompted for your StFX credentials (Username/password). Click remember my credentials.

5. Click OK.