Environment: Windows outlook
Purpose: How to configure your Windows Outlook Client to use a shared mailbox for a mail Merge so the email is from the shared mailbox and not your own account.
If your Outlook icon looks like this 
please follow the instructions below. If not, click here.
1. Create an Outlook Profile
1. Close your Outlook Client
2. Go to Start Menu, bring up the Control Panel > User Accounts > Mail
3. Click Show Profiles..
4. Change the Start Outlook Config and Add Profile
- 1. Change the Toggle to Prompt for Profile to be user
- 2 Click Add Profile
5. Name the Profile
1. Input the name of your shared account
2.Press OK
1. In the Email field type in your shared account
2. Update the Display name from yours to the Shared account
3 Leave the password field BLANK
4. Press Next
Authenticate to the Account using your own credentials
1. During the Configuration, you will be prompted with an Office 365 authentication login.
2. Remove the shared account email and put in your information
3. Press Finish
4. Select OK to complete the profile configuration
Launch Outlook and Select your Shared Profile
1. Select your Shared Profile from the Drop Down list
2. Press OK
Configure your Mail Merges as usual
With the outlook profile open configure your mail merge as you normally would.
Remove Profile Prompt
Once you have completed and sent your mail merge you can remove the profile prompt if desired.
- Open Control Panel
- User Accounts
- Mail
- Show Profiles
- Select your original outlook configuration
- Change the Toggle to always use this profile.
This will need to be reversed when you need to send your next mail merge.