Outlook Offline

Working offline usually is a choice. Returning to an online work mode is a simple process.  When you switch between working online and offline, all email accounts within your Outlook profile are changed.

  Windows Clients

  • In Outlook, on the Send/Receive tab, choose Work Offline to reconnect.

    Working offline option on the Send Receive tab


  • If the background of the Work Offline button is shaded (as shown in the image above), you're not connected. But if the background is clear, you are connected.

  • If you don’t see the Work Offline button and your email account is a Microsoft Exchange Server account or an Office 365 account, Cached Exchange Mode might be turned off. Follow the steps in Turn on Cached Exchange Mode to change that setting. Or contact the person who manages the Exchange server for your organization.
    We recommend always turning on Cached Exchange Mode with an Office 365 account.


  Mac Clients


  • Select Outlook in the upper right.
  • Select the Work Offline option.
  • There will be a check mark next to Work Offline when you are in Offline Mode.

    checkmark next to work offline

  • Repeat the steps to return to Online Mode.
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Article ID: 66312
Wed 10/31/18 8:43 AM
Mon 6/13/22 2:35 PM