Environment: Mac or Windows Outlook User
Purpose: Help reduce number of spam emails or stop important emails from getting filtered out
Problem:
Receiving receiving junk email or miss an important email because it was misidentified as spam. Microsoft is constantly fine-tuning the Exchange Online Protection (EOP) spam filters to be more accurate, and you can help with this process by reporting junk (spam) and phishing scams by using built-in email reporting options. You can also let Microsoft know if an email was incorrectly identified as junk (spam).
The Report Message add-in works with Outlook to allow you to report suspicious messages to Microsoft as well as manage how your Office 365 email account treats these messages.
Messages that your Office 365 email account marks as junk are automatically moved to your Junk Email folder. However, spammers and phishing attempts are continually evolving. If you receive a junk email in your inbox, you can use the Report Message add-in to send the message to Microsoft to help us improve our spam filters. If you find an email in your Junk Email folder that's not spam, you can use the Report Message add-in to mark it as a legitimate email, move the message to your Inbox, and report the false positive to help Microsoft improve our spam filters.
Report a message
If you choose the Report Message button on the ribbon, you'll see several different options.
If you choose Junk, Phishing, or Not Junk, you'll have the option to send a copy of the message to Microsoft, along with your classification of the message.