Recovering your Account via MyPassword

Environment: Account user that doesn't know their password and needs to change/reset it

Purpose: Guide on how to change your password to one that you know and remember

Check out this video:


This guide will help walk you through recovering your account using Microsoft's interface. This can be found on



Begin by typing your StFX email address in full, followed by the characters shown in the photo. Click "Next".


Select your verification method on the left and click the appropriate button (email or text) to receive a verification code.


Type the verification code in the box and click "Next".


Create a new password and confirm it. Please remember that StFX passwords must be a minimum of 12 characters long, and cannot be the same as the past 25 passwords used with the account.


Once you see the checkmark, your new password will be active and you can exit the browser.

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Article ID: 33471
Tue 7/18/17 4:19 PM
Wed 5/19/21 3:18 PM

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