Browser Password Error

 

Problem:

If you are receiving an error message when you are trying to access to Office 365 or team dynamics it's typically due to your browser trying to be extra helpful and logging your in with a saved password.  Follow the guides below for your browser of choice to gain access again


Safari user

1.Open Safari’s Preferences from the Safari menu and
2. click on the “Passwords” tab
3. Search for the ADFS password and hit the “Remove” button or hit the Delete key
4. Quit Safari and reopen


Chrome user

1. Open the Chrome menu using the button on the far right of the browser toolbar, three dots or three lines.
2. Select Settings
3. Click the Autofill  heading from the left menu.
4. Select “Passwords”, and look under the saved passwords heading.
5. Locate the ADFS entry highlight it then click the x to remove it
6. Click Done
7. Back on the Settings page locate Privacy Heading use the drop down to change the refresh from the "the beginning of time"  then hit clear browsing data
8. Quit Chrome and reopen  


FireFox user

1. Open the Firefox menu using the button on the far right of the browser toolbar, three dots or three lines.
2. Select Security
3. Click the Saved Logins link located at the bottom of the page.
4. Search ADFS, and remove all entries.
5. Click Done
6. Quit Firefox and reopen

  Internet Explorer user

  1. Click on the gear icon in the upper right hand corner
  2. Under Safety, click Delete browsing history...
  3. Uncheck Preserve Favorites website data
  4. Check Temporary Internet files and website files and Cookies and website data
  5. Click Delete
  6. Restart the browser

If you are still having trouble after clearing out the history, you may need to clear out saved passwords in your system.  To do that follow the guides for either Mac or Windows below.

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Details

Article ID: 34869
Created
Tue 8/8/17 12:56 PM
Modified
Mon 9/16/19 9:35 AM