Recovering Office from "Read Only Mode"

If you have opened a document but are unable to edit or save it, you're likely stuck in "Read-Only Mode". "Read-Only Mode" normally occurs when a file was downloaded from the internet as a security precaution, but can also happen when Microsoft has a password error.


  1. Sign out of your Microsoft window.
    1. Click on File
    2. Click "Sign Out"
    3. A dialog box will pop up, press yes

Photos Courtesy of Goodwill Community Foundation, Inc.

  1. Close all open Microsoft Applications.
  2. Delete saved  credentials
    •  For Mac , use Keychain (see related article to the right) 
    •  For Windows , use Content manager (see related article to the right) 
  3. Restart
  4. Sign into MS Apps



Article ID: 86782
Fri 9/13/19 9:39 AM
Fri 11/15/19 11:43 AM

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