Environment: Stfx accounts sending to Lyris List Servs (<listname>@listproc.stfx.ca) receiving undeliverable messages
Purpose: Provide solution to allow messages to be sent with Lyris
Solutions:
Problem 1 - Lyris list serve messages are being rejected and not delivered.
Solutions:
- Fix: Message has a blank subject line or blank body.
- Fix: Message is larger then the Restrictied size. Our email system will only allow messages under 20mb.
- Fix: Message has been sent out on a different list serve and cross-listed posting are not permitted.
All of these Setting can be verified by list administrators:
Utilities > List Settings > Discussion Group Features
Problem 2 - Lyris list serve messages with attachments are not delivered
Solution: These vary case by case. Try the following:
- Try opening the attachment and re-saving with another name and resend
- Try embedding (or copying the pdf) in the body
- Try removing any links in the attachment.
- Remove any borders in the attachment
If you have tried these options and are still unable to distribute your message submit a Lyris ticket including your attachments and indicating you have attempted to the suggested fixes.