This article describes how to set up your headset to work with Microsoft Teams.
Windows & Mac computers:
1. Plug the headset into an available port either on your computer or on an adaptor docking station.
2. You should get some sort of notification that the computer has detected the headset (it could be a sound, or a notification that appears in the lower right-hand corner of the screen).
3. Even if you did not get a notification (this could depend on settings), go into Microsoft Teams and click on the ellipsis (three dots) at the top right next to your profile picture or initials. Then choose "Settings".
4. In the Settings menu, choose "Devices" on the left hand side.
5. In the Devices menu, choose your new headset as the Speaker and Microphone:
6. Scroll down to the "Secondary Ringer" setting and choose your computer speaker (usually Realtek). This will allow you to hear your new Teams phone ring without needing to wear your headset all the time. Make sure your computer volume is loud enough to hear for this option!
7. That's it! You're done. If you have any trouble, please try the troubleshooting options below and open a ticket if you are continuing to have issues.
Troubleshooting
1. Ensure that the headset is being detected by the computer. You may want to try a different port. Typically, plugging directly into the computer works best with the headsets. The second best option is typically an adapter docking station. There are also sometimes ports behind monitors.
2. If none of the ports work, its best to try a hard reset of your device by re-starting the computer and trying again.
3. If none of these are helping, please open a ticket for support from ITS.