IT Services Student Employment Application

Do you want to become a part of a dynamic team and have the opportunity to work in a fast-paced, professional environment while building on your professional, technology, customer service, and audio-visual skill set? IT Services is now accepting applications for the summer as well as the 2019-2020 school year.

IT Services is seeking detail-orientated applicants with strong communication skills and a willingness to learn. Duties include: in-person classroom technology support, monitoring and responding to email, phone, and walk up support requests, and entering and updating requests in our request management software. Furthermore, students may assist with connectivity setups, basic account management and service promotion.  Students can expect to work 6-12 hours a week during the academic year.

Positions

Contact Centre Representative/ Lab Assistant

You’ll be at the very busy front-line, dealing directly with faculty, staff and students who have technical issues such as forgotten passwords, network connection, printing and email issues.  In this role you will be responsible for collecting details and logging and updating tickets accurtely in our tracking system; Be a product ambassador for our services and provide options and direction for clients requesting service.  The Lab aspect of this job is ensuring our fleet of student printers are supplied and stocked, lab monitoring and lab system cleaning.  

Audio Visual Assistant

Provide over the phone or in person evening support for classrooms.   Assist professors with classroom technology such as projector, laptop connection, Skype meetings, overhead projection.  Shifts for this position are only in the evenings Monday - Thursday.

 

Qualifications:

  • Basic knowledge of campus technology including classroom technology

  • Exceptional customer service, active listening, and verbal and written communication skills

  • Detail-oriented individuals

  • Time management skills and the ability to multitask

  • Adaptability and Accountability

  • Customer Service Background

To apply:

Use the Apply Now button to the right, complete the application form and attach a resume.