Environment: Collaborate Ultra for students
Purpose: Address common issues with Collaborate Ultra
Collaborate Ultra has a great support site that can be found here: https://help.blackboard.com/Collaborate/Ultra
Below are some troubleshooting tips when issues are encountered in Collaborate Ultra
Browser
•Make sure participant is using a supported browser (Chrome/chromium based browsers (recommended), Firefox, Safari
Connectivity
•Ask that the user hard wire if possible as opposed to using WiFi
•Close any/all unnecessary apps
•Tell others in household to limit Internet use
If the user can’t hear or the microphone doesn’t work
•Close the browser tab and re-enter classroom
•Close Chrome completely and re-enter classroom
•Click on the lock icon in the browser address bar to allow audio/visual (student may have accidentally said “no” to allowing audio/visual)
•If the student is using a headset, get them to try unplugging and using computer mic/speakers
•If the student is using a secondary monitor, ask them to unplug monitor
If none of these options work
•try using a different su;ported browser
As a last resort
•Restart computer (this is the last resort as this takes the longest)