Adding, editing, and removing Microsoft Information for Mypassword and MFA

Information: Set or add recovery information to your office account. 

Environment: Office 365 for browser, office365.stfx.ca 

Add a method

Open Office 365

  • Click your profile icon in the top right corner. From the dropdown, select 'View Account' 

​​​​​​​

In your account settings 

  • Select Security Info  

  • A code will be sent to your current default contact method, enter this code.

Add method 

  • To add a new contact method select the add method button. 

​​​​​​​

  • Choose the method you'd like to add from the dropdown. ( Steps to add an Authenticator app method can be found here )

  • Enter your information for your preferred contact method. ( Phone call method pictured, you can choose to be contacted by text or call by selecting 'Text me' or 'Call me'.)

 

  • If you've chosen 'Text me' or added an email you will receive a code to enter.
  • If you added a phone to call you will receive a call and be directed to press pound to confirm.
    • If you've chosen this method, make sure you are nearby the phone added.

 

 

Remove a method

  • In the Security Info page, click the 'Delete' in line with the contact method you'd like to remove.
  • Click OK

Edit a method

  • In the Security Info page, click the 'Edit' in line with the contact method you'd like to edit.
  • Enter the new info, and confirm it as you would when adding a method.

 

Details

Article ID: 89454
Created
Mon 3/29/21 2:02 PM
Modified
Fri 4/30/21 3:11 PM