Services A-Z (132)

# Symbols A B C D E F G H I J K L M N O P Q R S T U V W X Y Z

A

Academic Applications Request

Request applications, or version upgrades used for academic teaching and learning to be installed on mylabapps on classroom computers, or available for which are not available in the MyLabApps and applications that available for faculty and students to download their personal devices as required for courses.

Account Review - Operational and Affiliate

Each May Affiliate and Generic/Operational Accounts are reviewed for continuation.

Account Updates

Used by StFX Staf and Faculty to request an update to directory information such as name and username changes and titles and location.

Additional DCB

Access and buy additional DCB or meal plans.

Address Change Request

This form allows a student to update their mailing address.

Affiliate Account Request

An affiliate account is requested for individuals whom are not currently on payroll but are associated with the university through project, volunteer, or other circumstances. An affiliate is a personalized account with a single owner but requires a current staff or faculty member to sponsor the account.

Appeal a Grade

Begin a grade appeal process.

Appeal an Academic Penalty

Submit a request for appealing an academic penalty.

Application for an Overload (Extra Course)

Apply for an extra course.

Application for Override

Students may submit a request for a course override if they receive a registration error and feel they have valid reasons to be granted an exception to be permitted to register in a section.

Application to Change Programs

This form allows a student to request a change to the program that they are currently enrolled in.

B

Banner Admin Pages (Banner Forms)

Banner provides a variety of functions for administration.

Banner Admin Pages Account Request (Banner Forms)

Request Banner Pages Admin Access

Banner Self Service (Timetable, Grades, etc)

Access your grades, weekly schedule, perform registration, and many other functions.

Banner Self Service Support

Students and Faculty use Banner Self Service for course registration, grade entry, and access personal information and forms.

Beauceron Cyber Security Awareness Training

Cyber security is the responsibility of everyone. Stfx has partnered with Beauceron to provide staff and faculty resources and training for cyber security awareness.

BitTorrent Access

Request access to use BitTorrent traffic on the campus network.

Bulk Email

Requests for Bulk Email sent to Faculty & Staff or Students.

C

Calendaring

Add meetings, appointments, and other events to your calendar, and track and share with others.

Cellular Device Request

Request a mobile device after receiving appropriate approvals per the Wireless Communications Device Policy.

Change of Name

This allows a student to have their student record updated with a chosen first name and to use this name on their student ID card, StFX email address, and for residence.

Classroom Support/Enhancement

Used for classroom support and equipment enhancements.

Classroom Technology Issues

Report an issue with classroom technology.

Classroom Technology Orientation

Request an orientation for university-owned classroom technology.

Classroom Technology Orientation

Request an orientation session to familiarize or refresh your knowledge of technology in the classroom.

Collaborate Ultra

Blackboard Collaborate Ultra is a web-based platform designed for use in online teaching.

Compromised Account

Getting suspicious emails from other StFX accounts or seeing unknown activity in your own account? IT Services can help.

Computer Equipment Loan Request

Request loaner equipment on short-term basis for stfx functions or academic purposes

Computer Lab Support

Support for issues encountered in computer labs.

Computer Virus Support

StFX's Technology Consulting division provides virus and spam protection for stfx owned devices.

Custom Applications Support

IT Services provides support for custom-written applications used at St FX.

D

Data and Analytics

Business Intelligence and canned reports to provide historical, current, and predictive views of data to support fact based decision making.

Data Recovery - Network Drives

Recover lost or deleted data stored on StFX network drives.

Department Inventory Sale

IT Services carries a small inventory of items such as adapters, hubs, and cables for department to purchase.

Desktop Software Support

Assistance with installing, removing, or changing software on your St FX computer.

Digital Signage Hardware Support

Support for digital signage hardware (display, computer, mount, connections). Digital Signage software support is provided by the software vendor.

Digital Signage Install & Setup

Request the installation and setup of a new digital signage location for your department.

Drupal Department Website

IT Services creates and maintains websites for all departments at a St. FX.

E

Employee Leaving or Retiring

Used to ensure account access is set properly leading up to and following an employee leaving the university.

Employee Role Change

Used to assist employee transition to an new role, update directory information and account access.

F

Faculty & Staff Account Creation

New faculty, staff, or grad students Onboarding. StFX account request, printing, telecom, mesAMIS, Banner Forms, as well as request StFX deployed Technology

Faculty Zoom Account Request

Service to request a faculty Zoom account for online course delivery.

G

General Inquiry

Do you have a general question for IT? Use this service to submit your inquiry.

H

Hardware Token for Multi-Factor Authentication

If you don’t have a mobile device or are unable to use one for MFA, using a hardware token would be an alternative. A hardware token is a small device that displays the 6-digit codes for logging into MFA.

I

ID Card Production Support

IT Services provides support for the systems and software (ID Works) used by various departments across campus to produce ID cards for students, staff, and conference attendees.

IT Services Student Employment Application

Interested in working part time with IT Services? We are hiring for the Summer, and upcoming school year.

K

KX Account Request

KX is used on campus for room scheduling and event planning. Residence rooms assignments, class Scheduling and event bookings are all organized through KX.

KX Application Support

KX proviedes several applications for Residence Services and Conference & Event support.

L

LabScribe3

LabScribe3 is a powerful recording and analysis software package developed by iWorx.

Letter of Permission to Take Courses at Another University

If you wish to take a course at another institution, for transfer back to your StFX degree, you MUST obtain written permission PRIOR to taking the course.

Locked Account

Intermittent access to accounts and seeing messages about account being locked or invalid password when password is correct.

Lyris ListServe Manager

On Premise email distribution list software.

M

Maple

Maple is a mathematical computing environment, which is used in mathematics and science courses as an interactive way to solve complex problems.

mesAmis

Allows access to job-specific reporting for faculty and staff.

MesAMIS Account Request

Staff and Faculty MesAMIS access to a job specific reports.

MFA -Multi-Factor Authentication

StFX leverages multi factor authentication for Office 365 Services and VPN to protect personal data and University data.

Microsoft Office Suite

With your StFX account, you are entitled to download Microsoft Office applications on your personal devices.

Microsoft Stream

Microsoft Stream is included with StFX's Office 365 subscription. It is a video service that allows you to upload, view, and share videos with others at StFX. You can share recordings of classes, meetings, presentations, training sessions, or other videos.

Microsoft Teams

Teams is a chat-based collaboration tool that provides global, remote, and dispersed teams with the ability to work together and share information via a common space. You can utilize cool features like document collaboration, one-on-one chat, team chat,

Millennium FAST

Millennium FAST provides operational data reporting from Banner and other systems.

Mobile Phone Support (STFX Corporate Plan)

Request support for your stfx owned mobile device for travel packages, billing, hardware and software.

Moodle

Moodle is a learning management system (LMS) that gives both students and their professors an online platform to post assignments, download relevant coursework, have class discussions, and much more.

myData

Access book lists, exam schedules, financial account activity & balance, and other student information.

MyLabApps - Virtual Lab Applications

Resources on accessing the Microsoft Azure lab application portal and downloading lab software

N

Need Help? Contact Support

Need additional help or to request something you cannot find in the service catalog? Use this form to submit a ticket and someone will address it.

Network Access Control Change

Faculty and Staff may request changes to security and network access in order to fulfill unique requirements.

Network and Cloud File Storage

A variety of file storage, sharing, and remote access options are available at StFX for departmental, personal and web storage. For all storage types, backup and recovery services are available.

Network Server Support

Support of Network Servers and Services.

New Software Adoption

If you have software you would like to integrate into your department, this service will initiate the process of adoption

NVivo

NVivo is software that supports qualitative and mixed methods research. It’s designed to help you organize, analyze and find insights in unstructured, or qualitative data like: interviews, open-ended survey responses, articles, social media and web content.

O

Office 365

Office 365 is Microsoft's cloud-based subscription which provides users with plenty of features, such as access to both local and online versions of Microsoft Word, PowerPoint, Excel, Access, and Outlook.

Office Move

Moving offices? Notify IT Service for phone relocations, and directory updates and hardware assistance.

Office Online

Office Online is a light, online version of Microsoft's Office 2016 suite including Word, PowerPoint, Excel, and Outlook.

Official Confirmation of Enrollment Request

A letter of confirmation of enrollment may be used for financial institutions, health insurance plans, employers and some scholarships. The confirmation of enrollment letter includes - full name, date of birth, full-time or part-time status, current degree program, and the start and end dates of the current academic year.

On Campus Remote Desktop Request

Used for requests for access to remote desktop into a system across multiple buildings on campus.

OneDrive

Microsoft OneDrive for Business is a cloud based file storage and collaboration application that is offered as one of Office 365's services.

Other Account Password Reset

Voicemail password resets, Blackboard Passwords, MesAMIS and Banner PIN Reset or recovery. Reset the password for an account the uses credentials other then your StfX username and password (webfx).

P

Password Reset

Self-Service password reset tool available 24-7

PC, Mac & Peripheral Support

Support for laptops, desktops, peripherals, and associated software.

Portal.stfx.ca

Portal software is used for accessing mesAMIS and Banner Self-Service

Print Refund

Request a credit for a printer mishap. Accidental printing is not refunded.

Printing - Faculty and Staff Printing

StFX provides faculty and staff access to a fleet of sixty-six enterprise-class multifunction devices located in key areas on campus. Faculty and staff can print directly to a device (unsecured printing) or can print to a Virtual Queue (PrintFX) and release their jobs at the nearest device.

Printing - Student Printing

StFX provides student access to a fleet of twenty-one enterprise-class multi-function devices located in key areas on campus These units provide print, scan and copy services. Students can connect to the devices using their own computers, or through StFX deployed stations.

Printing Statement

StFX accounts can easily check printing usages and charges using the papercut client.

Printing to Multiple Department Accounts

Staff and Faculty whom are members of multiple departments who wish to allocate printing charges can use this service.

Q

Qualtrics Survey Distributor Account Request

Request an account to use Qualtrics survey software.

R

Read & Write Gold

Read&Write literacy software makes the web and documents more accessible for students, and employees with dyslexia and reading difficulties.

Refworks

RefWorks is an online research management and bibliography creator service.

Remote Desktop Connection

Remote Desktop Connection allows users to have access to another computer from a remote location.

Remote Support Agent Teamviewer

Teamviewer is used by IT Service for sharing screens during support calls.

Report a Construction/ Renovation Move Issue

Report an IT-related issue encountered as part of an office move resulting from new construction or renovations.

Report Service Disruption

Report an issue with a service such as slowness, inability to connect or login.

Residence Network Support

Report connection issues with your Wireless or Ethernet connection in residence.

Residence Phones

Phone information for residences on campus

Respondus

Respondus Lockdown Browser and Respondus Monitor

S

Salesforce

This service links to the Salesforce support portal. St FX subscribes to SalesForce's Premier Success Plan support offering, giving us access to some of the support and training resources the application has to offer.

Shared Email Mailbox

A shared mailbox makes it easy for a group of people to monitor and send email from a public email alias like itservices@stfx.ca.

Shared Mailbox Permissions

Are you the owner of a shared mailbox and would like to grant rights to another stfx user to monitor the account? Use this service to request permission changes.

SharePoint

SharePoint is a web-based, collaborative platform that integrates with Microsoft Office.

SolidWorks

SolidWorks is a solid modeling computer-aided design (CAD) computer program that runs on Windows.

Spam and Phishing Protection

Spam and Phishing are common method used by third parties to promote products or obtain personal information. More about spam protection through StFX systems

Specialized Software Security and Privacy Assessment

Request IT Services to preform a security and privacy assessment for specialized software needed for course delivery or support.

SPSS

SPSS is a software package used for logical batched and non-batched statistical analysis

SSL Certificate Request

Request usage of a *.stfx.ca SSL certificate, or request a consult on purchasing your own.

StFX Alerts Emergency Notification System

Stfx Alerts is an emergency notification system that will notify subscribers of cancellations and emergency situations on campus. Enrollment in StFX alerts is not mandatory and unsubscribe when ever.

StFX Email

Email at StFX is provided to students, faculty, and staff by Office365.

StFX GO Mobile App

StFX Go is a mobile app to help you stay connected and receive important university announcements with quick, easy access to key resources at StFX.

Student Laptop Loaner

Temporary loaner program for students whose computer is unavailable and require short-term use of a laptop

Student StFX Account

Student Account access is based on Banner status. All active students are eligible to have a StFX account.

Student Withdraw Request

This service allows students to withdraw entirely from St FX. If you wish to change your program but remain at St FX please submit the change of program request.

Systems Analysis

Get help studying a procedure or business processes in order to identify its goals and purposes and create systems and procedures that will achieve them in an efficient way

Systems Integration Support

Support for integrations and interfaces (also known as "syncs" or "synchronizations") that connect one or more systems together.

T

Telephone Support - Academic and Administrative

Telephone support for the campus telephone system

Temporary Account Request

Staff and Faculty can request a temporary account for up to 90 days to facilitate network access for an external parties that are on campus for academic or administrative purposes.

Test Correction

Electronic marking for quizzes, midterms, and/or exams.

Test Correction OMR Card Purchase

Request OMR Test Correction Forms. Cards are sold in packages of 250 for $15 charge.

Transact (Blackboard)

Blackboard Transact is used primarily in Residence and food services for DCB.

Transact Account Request

This service is for requesting an account to administer and use Transact.

TrendMicro OfficeScan Antivirus

TrendMicro OfficeScan is a subscription based antivirus software for Windows computers owned by StFX.

U

University Tickets

University Tickets is the software used for managing ticket sales

V

Video Surveillance Access

Request access to Security Cameras on campus

Voicemail

Anyone with a StFX telephone system can have a voicemail box attached to their extension for voice messages.

Voicemail Password Reset

Forgotten your voicemail password? Request a reset though IT Services

VPN - Virutal Private Network

VPN is used to connect to Banner Admin Pages on and off campus and for off campus connection to network drives and Smart Filter Financial reports.

W

Web Based Printing

Use Stfx's web based printing to print from phone or tablets.

WiFi - Conference Guest

This wireless network gives WiFi access to registered guests on campus.

Wifi - Eduroam

Eduroam is a wireless service that allows students, staff, and faculty to use their own home institution’s credentials to access wireless network services when visiting any other Eduroam affiliated institutions (over 70 worldwide).

WiFi - WebFX

StFX's encrypted wireless network available campus-wide.

Windows 7 Computer

Report a Windows 7 computer on campus. After January 14, 2020, Windows 7 computers are no longer supported on campus and must be upgraded or replaced.

Wired Network

StFX offers ethernet connection for academic and residential buildings across campus.

Wireless Gaming & Streaming Device Registration

Add your gaming console, such as an XBox, Playstation, or WiiU, to the wireless network.

X

X-Reports

X-Reports gives faculty and staff reports to fulfill various business processes and needs across campus.